- Courtland merchandisers have proven to be more consistent on their service calls than factory employees.
Courtland Merchandisers must complete their required call cycles on time. This is their priority and no other project will interfere.
- Since courtland merchandisers are service only — in many cases they understand customer service needs better than factory employees.
Many factory employees have dual roles, both sales and service. The sales aspect usually takes priority. Courtland merchandisers are more familiar with the handling of defectives, inventory adjustments, etc.
- Courtland merchandisers are driven by a service organization that tracks their service performance.
Courtland merchandisers are carefully tracked on the completion of their service calls.
- Manufacturers in many cases have more control over courtland merchandisers than they do their own people.
This means that if a manufacturer were to give courtland a specific task — it would be completed within a specified time frame. Factory employees in many instances can't find the time and can not complete in a timely matter, because of other priorities.
- Courtland merchandisers have more time for special projects at less cost. (some projects can be done during normal visit times) example: special requests.
In order to keep cost down courtland can complete special requests as part of a regular service call. For the most part factory employees take longer to complete, because they are not on a time schedule. When given a schedule to follow, you work more efficiently.
- Easier to budget projects using courtland merchandisers. manufacturer knows exactly from month to month their service costs.
This is obviously a key factor in the operations of any company. Each service job or special project has a fixed cost-no hidden extras (what if a job is estimated at 2 hours and some visits take 3 hours or more — the fixed cost stands with the courtland quote).
- The cost to use courtland merchandisers can be less than using direct employees.
- Salary
- Travel time
- Travel expense
- Benefits
